A train ticket makes it very easy to travel from one European city to another. Just sit back, relax, and embrace the gorgeous scenery that passes you by. Traveling by train is part of the journey ! (...)
Types of Trains
High speed orleisurely, you travel in comfort.
The European Rail Network
Over 100,000 km of European adventures - just waiting to happen!
Q. Are there facilities on board for disabled travellers ?
A. Special amenities for disabled travellers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc.).
Special equipment is also available for use by disabled travellers but must be reserved locally in advance. You can do this while you’re in Europe by inquiring at the train station or through your hotel concierge.
Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc.).
Q. How do I order Rail Europe brochures for my travel agency ?
A. Rail Europe is proud to be an eco-friendly organization, and being so, we are pleased to provide electronic versions of our brochures to download.
You can view the most up-to-date brochures by logging into the Travel Agent website and clicking on the Travel Agent Resources section. From there you will be able to download the brochure, and print, or email it to your clients.
Q. What should I do If I've already bought my rail pass, and now want to add another country ?
A. Once your rail pass has been printed, it is not possible to modify it. If you absolutely need to do it, you can pay a 15% penalty and a 7% processing fee to exchange it. Depending on how much you plan to travel in the additional country, it may be more cost effective to purchase regular train tickets for those trips.
The only exception is if you bought the Rail Protection Plan™ when you ordered your rail pass. In this case, you can exchange your original pass at full value and use it towards the new one, with no fee or penalty incurred. Read more about the Rail Protection Plan™ coverage and how to file a claim..
Q. How can I tell whether or not I have a reserved seat on board ?
A. To tell if you have a reservation, first see if you received one or two travel documents for your trip. If you received two travel documents, you probably received an open train ticket and a reservation. The reservation portion will show a train number, car number and seat number assigned to you personally.
If you received only one document, see if it also indicates a seat number and car number. If so, your train ticket includes a reservation.
Q. How can I subscribe to or unsubscribe from your e newsletter ?
A. You can subscribe or unsubscribe from our e-newsletter at any time from your Rail Europe online account page. You will also find newsletter signup forms throughout our site, just enter your email address to begin receiving tips, deals, and offers in your inbox !
To unsubscribe, you can simply click the unsubscribe link found at the footer of our e-newsletter. This will unsubscribe you immediately.
Q. I want to refund my train ticket. How do I proceed ?
A. If you have a paper ticket that you would like to submit for a refund, please visit our Contact Us page for further information.
Please note that train tickets must be received at least 2 business days prior to the train departure date.
It’s strongly suggested that you send these documents by some type of traceable mail for proof of delivery.
If you have an e-ticket to submit for a refund, this can be initiated on our Cancellation and Refunds page.
Q. How fast can I receive my travel documents ?
A. After your booking has been invoiced, you should receive your tickets and/or rail passes within 2-7 business days. In some locations, express overnight delivery may be available for an additional cost.
If you booked e-tickets, you should receive an email and ticket instructions shortly after your booking is confirmed.
Q. What happens if I don’t fill out my rail pass before boarding the train ?
A. Those who travel with a rail pass in which the travel date is not filled in the travel calendar box risk payment of a full fare ticket and a fine.
Q. What do I do if no one comes to check my train ticket or rail pass ?
A. It’s best to keep your travel documents (train ticket, rail pass, and/or reservation) out and ready to be checked by a conductor. If for any reason a conductor does not come by to check your train ticket or rail pass during your entire journey, no worries. Simply get off the train at your destination station and continue with your travel plans.
Please keep in mind that you will need a valid rail pass or train ticket to travel on board trains in Europe. If your pass or ticket were not looked at, it is an unusual occurrence.
Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options ?
A. Some European train operators now offer electronic ticketing. If the train you’re interested in offers this, you can buy a train ticket up until its day of travel and retrieve it locally at the station using your unique e-ticket confirmation code or by printing it at home before you leave.
Currently, e-tickets are only offered on Eurostar, Thalys, Renfe, Talgo, Italo & Trenitalia along with select German, French (including international TGVs), and British trains. This type of ticketing will be available on other routes in the near future. At this time, the only rail passes available as e-passes are the Renfe Spain Pass and Swiss Travel Pass.
All other trains, certain activity vouchers, and rail passes must be issued as a paper document and mailed to you prior to your departure. If you’re leaving within three days, you should contact us via our Contact Us page and we’ll be able to advise whether there’s enough time for you to get your train ticket or rail pass prior to your leaving for Europe.